PRIVACY POLICY

Last updated: 20 September 2026

WHO WE ARE

Terra Nueva Ltd (“Terra Nueva”, “we”, “us” or “our”) is responsible for the personal information described in this Privacy Policy and is the data controller for that information.

This policy applies when you visit www.terra-nueva.com, contact us, enquire about or use our services, attend or participate in our events or productions, or interact with our digital content, platforms, AI-powered characters or other experiences where this policy is displayed or linked.

If you have any questions about this policy or wish to exercise your data-protection rights, contact us at:

Email: hello@terra-nueva.com
Website: www.terra-nueva.com

INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

• Identity and contact details, such as your name, email address, telephone number, postal address, organisation and job title.

• Enquiry and correspondence information, including messages, proposals, feedback and records of communications with us.

• Business and transaction information, including services requested, contracts, invoices, payment status and information needed to manage a working relationship. We do not normally store full payment-card details; third-party payment providers may handle payments.

• Event, production and participation information, such as registrations, access requirements, accreditation details, images, audio or video captured at an event or production, and other information reasonably required to deliver the relevant activity.

• Technical and usage information, such as your IP address, browser type, device information, pages visited, approximate location derived from an IP address, referring website, timestamps and interaction data.

• Cookie and analytics information, where cookies or similar technologies are used, subject to your available choices and applicable consent requirements.

• Information submitted to digital or AI-powered experiences, including prompts, questions, text, audio, images, feedback and related technical information.

• Marketing preferences, including whether you have agreed to receive news, updates or promotional communications from us.

• Information from public or third-party sources, such as professional social-media profiles, business directories, event partners and service providers, where lawful and relevant to our relationship with you.

You should not submit confidential information, passwords, financial information, medical information or other sensitive personal information through our website or AI-powered services unless we have specifically asked you to provide it through an appropriate secure process.

If we need personal information because of a legal or contractual requirement and you do not provide it, we may be unable to respond fully, enter into a contract or provide the relevant service.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

• respond to enquiries and discuss potential work;

• provide services and administer projects, events and productions;

• manage relationships with clients, collaborators, suppliers and partners;

• process payments and maintain financial, contractual and business records;

• operate, secure, troubleshoot and improve our website and digital services;

• provide and improve AI-powered and interactive experiences;

• send relevant news or marketing communications where permitted;

• prevent fraud, misuse, security incidents and unlawful activity;

• meet our legal, tax, accounting, insurance and regulatory obligations; and

• establish, exercise or defend legal claims.

We process personal information only where we have a lawful basis. Depending on the circumstances, this may be:

• your consent;

• taking steps at your request before entering into a contract;

• performing a contract with you;

• complying with a legal obligation; or

• pursuing our legitimate interests in operating, protecting and developing Terra Nueva, provided those interests are not overridden by your rights.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Where we rely on legitimate interests, we consider whether our use is necessary and balanced against your rights and reasonable expectations.

We do not use personal information to make decisions about you based solely on automated processing that produce legal or similarly significant effects, unless we tell you otherwise and have a lawful basis to do so.

AI-POWERED AND INTERACTIVE SERVICES

Some Terra Nueva experiences may use artificial intelligence, digital avatars, voice technology or other interactive tools supplied by third parties.

When you interact with these services, your questions, prompts, audio, images and related interaction information may be processed to provide the experience, maintain safety and security, troubleshoot problems and improve performance.

AI-generated responses may be inaccurate or incomplete. Do not include sensitive, confidential or private personal information in a prompt or conversation unless the service specifically requests it and explains how it will be protected.

If a particular AI-powered service has additional privacy information or controls, those details will be provided alongside that service and should be read together with this policy.

COOKIES AND SIMILAR TECHNOLOGIES

Our website is hosted using Squarespace. Squarespace and any services embedded in the website may use cookies or similar technologies that are necessary to operate, secure and display the website.

With your consent where required, optional cookies may also be used for analytics, functionality, embedded media or marketing.

You can manage the available cookie choices through our cookie banner or cookie settings and through your browser settings. Blocking some cookies may affect how the website functions.

A separate Cookie Policy or cookie panel may provide more specific and current information about the cookies operating on the website.

WHO WE SHARE INFORMATION WITH

Where reasonably necessary, we may share personal information with:

• website, hosting, cloud-storage, email, communications, analytics, IT-security and technical-support providers;

• AI, digital-avatar, streaming, video, audio and other technology providers used to deliver interactive experiences;

• payment processors, accountants, insurers, banks and professional advisers;

• venues, artists, promoters, production partners, contractors, suppliers, sponsors, ticketing providers and event partners;

• regulators, courts, law-enforcement bodies, government authorities or other parties where disclosure is required by law or reasonably necessary to protect legal rights, safety or security; and

• a buyer, investor, lender or adviser in connection with a proposed sale, investment, restructuring or transfer of all or part of our business, subject to appropriate confidentiality protections.

Our service providers may process personal information only for the services they provide to us and in accordance with applicable contractual and legal obligations.

We do not sell your personal information.

Third-party websites, platforms and services linked from our website operate under their own privacy policies. We are not responsible for their independent privacy practices.

INTERNATIONAL TRANSFERS

Some of our suppliers may process or store personal information outside the United Kingdom.

Where required, we use an appropriate legal safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another lawful transfer mechanism.

You may contact us for further information about safeguards relevant to your personal information.

HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, tax, insurance and reporting requirements and establishing or defending legal claims.

Retention periods vary according to the information and relationship involved.

Routine enquiries that do not lead to an ongoing relationship will normally be deleted or anonymised when no longer needed.

Contractual and financial records may be retained for up to seven years after the relevant relationship or transaction.

Marketing information will be retained until you opt out or it is no longer relevant. We may retain limited suppression information where necessary to ensure that your preference continues to be respected.

SECURITY

We use reasonable technical and organisational measures designed to protect personal information against accidental or unlawful loss, alteration, disclosure, access or misuse.

No internet transmission or storage system can be guaranteed to be completely secure. Please take care when deciding what information to send electronically.

YOUR RIGHTS

Subject to applicable law and certain exemptions, you may have the right to:

• request access to your personal information;

• ask us to correct inaccurate or incomplete information;

• ask us to erase your information;

• ask us to restrict how we use your information;

• object to processing based on legitimate interests;

• object to direct marketing;

• receive certain information in a portable format;

• withdraw consent at any time where we rely on consent; and

• complain to a data-protection regulator.

To exercise your rights, email hello@terra-nueva.com.

We may ask for information to verify your identity. We will normally respond within one month, although the law allows additional time in certain circumstances.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us. We may still send non-marketing communications necessary for an existing relationship or transaction.

You also have the right to complain to the UK Information Commissioner’s Office. Further information is available at www.ico.org.uk.

We would appreciate the opportunity to address your concerns first, but you are not required to contact us before approaching the Information Commissioner’s Office.

CHILDREN

Our general website and business services are not directed at children.

We do not knowingly collect personal information from children through the website without an appropriate lawful basis and, where required, the involvement of a parent or guardian.

Specific events, educational activities or productions involving children will use appropriate notices, permissions and safeguards.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, technologies or legal obligations change.

The current version will be published on this page with its latest revision date. If a change materially affects how we use personal information already collected, we will take reasonable steps to notify affected individuals where required.

CONTACT US

For questions, requests or complaints about privacy or the use of your personal information, contact:

Terra Nueva Ltd

Company number: SC893420
Registered office: 11 Water’s Edge, Camperdown Street, Dundee, Scotland, DD1 3HY
Email: hello@terra-nueva.com
Website: www.terra-nueva.com